Grecotel Hotels & Resorts CORFU are seeking a Reservations Agent

21 Φεβρουαρίου, 2026 8:15 πμ
Αγγελίες Εργασίας

Δημοφιλείς

Grecotel Hotels & Resorts, the leading hotel chain in Greece, is seeking a Reservations Agent to join its team. As a Reservations Agent, you are responsible for responds promptly to guests’ requests, travel agencies or other networks related to hotel bookings, and received via email, phone or through the central reservation system with care by following the company’s SOPs. The Reservations Agent reports directly to the Reservations Manager. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece’s most stunning destinations.

Responsibilities

Handle incoming reservations calls and emails, providing excellent customer service and accurately entering guest details into the reservation system
Respond to guest inquiries regarding room availability, rates, amenities, and promotions
Assist guests with modifications or cancellations to existing reservations
Coordinate with other departments to ensure that guest requests and special arrangements are properly communicated and implemented
Process payment transactions and ensure accuracy in billing and financial documentation
Maintain knowledge of hotel facilities, services, and local attractions to provide personalized recommendations to guests
Handle guest complaints or issues with professionalism and high levels of empathy, working towards a satisfactory resolution

Requirements

Bachelor’s degree in hospitality or related field preferred
At least 1 year of previous experience in a reservations department
Previous experience in luxury hospitality is required
Previous experience in 5-star hotels will be considered an asset
Strong attention to detail and accuracy in data entry
Ability to multitask and prioritize tasks in a fast-paced environment
Familiarity with hotel reservations systems and proficiency in using computer systems and software
Exceptional problem-solving skills and the ability to remain calm and composed in challenging situations
Fluency in English, knowledge of additional languages will be considered as an asset

Benefits